LEGAL NOTICE

Last updated: September 1, 2026

The website you are currently visiting (the “Site”) is published by Aperio, a French société par actions simplifiée (simplified joint-stock company) with share capital of EUR 2,300, operating under the trade name “Nostra,” with its registered office at 186 rue de la Convention, 75015 Paris, France, and registered with the Paris Trade and Companies Register under number 928 204 874 (the “Company” or “Nostra”). Intra-Community VAT number: FR 35928204874. Telephone: +33 6 09 58 80 88. The Site’s publication director is Ms. Cannelle Magdane.

The Site is hosted by HOSTINGER INTERNATIONAL LIMITED, a private limited liability company incorporated under the laws of Cyprus, with its registered office at 61 Lordou Vironos Street, 6023 Larnaca, Cyprus. Contact: compliance@hostinger.com / Telephone: +370 645 03378.

For any questions or requests for information, you may contact us by email at: contact@hellonostra.com.

Third-Party Technologies

This product includes GeoLite Data created by MaxMind, available from https://www.maxmind.com.

TERMS AND CONDITIONS OF SALE AND USE

Last updated: September 1, 2026

Article 1 – Purpose and Legal Capacity

These Terms and Conditions of Sale and Use (the “Terms and Conditions,” the “Terms” or the “Agreement”) are intended to govern the sale and use of the Site and/or the Services provided by Aperio, a French société par actions simplifiée (simplified joint-stock company) with share capital of EUR 2,300, operating under the trade name “Nostra,” with its registered office at 186 rue de la Convention, 75015 Paris, France, and registered with the Paris Trade and Companies Register under number 928 204 874 (the “Company” or “Nostra”).

These Terms are supplemented by the Privacy Policy available at: https://hellonostra.com/en/privacy (the “Policy”). By accepting these Terms, the User acknowledges having reviewed and accepted the terms of the Policy, without prejudice to any rights available to the User in connection with the protection of Personal Data.

The provisions relating in particular to prices, payments, paid Credits, Subscriptions, renewals and refunds apply only to Users and Services to which such transactions relate. Services offered free of charge remain subject to the other provisions of these Terms that are applicable to them.

Any reference in these Terms to a statutory protection or warranty applies only if and to the extent that the statutory requirements for its application to the relevant Service are satisfied. These Terms are not intended to contractually extend the scope of any mandatory statutory provision beyond the scope provided by applicable law.

Use of the Site and/or Services, even without creating a User Account, creation of a User Account, confirmation by the User of an order for Credits, or subscription to a Subscription constitutes full and unconditional acceptance of these Terms in accordance with the process presented to the User. IF THE USER DOES NOT AGREE TO ALL OR ANY PART OF THESE TERMS, THE USER MUST NOT USE THE SITE OR THE SERVICES.

By accessing the Site and using the Services, the User represents that he or she is at least 18 years old, has the legal capacity to enter into this Agreement, and is not subject to any legal protective measure that is incompatible with entering into this Agreement.

The Agreement applies from the date it is accepted by the User for an indefinite term until terminated in accordance with Article 12.

Article 2 – Definitions

Capitalized terms used in the Agreement have the following meanings:

“Subscription” means a paid monthly or annual plan subscribed to by the User, giving access, during the applicable Subscription Period, to Subscription Credits and/or the features and benefits indicated on the Site at the time of subscription.

“User Account” means the User’s personal account on the Site, through which the User may access the Services using the User’s Login Credentials.

“Credits” means units allowing the User to access certain paid Services offered on the Site. Credits may include One-Time Credits and Subscription Credits.

“One-Time Credits” means Credits purchased by the User on a one-time basis outside any Subscription. One-Time Credits do not expire, subject to the continued existence of the User Account and the provisions of these Terms.

“Subscription Credits” means Credits allocated to the User as part of a Subscription. They are valid only during the Subscription Period for which they were allocated and automatically expire at the end of such period if not used.

“Personal Data” means any information relating to an identified or identifiable natural person within the meaning of Regulation (EU) 2016/679 of April 27, 2016 (the “GDPR”).

“User Data” means data and content provided by the User when creating or using a User Account or in connection with the Services, including information necessary to personalize the Services, any written contributions submitted by the User, and information the User elects to provide when interacting with the Services.

“Login Credentials” means the User’s personal authentication information allowing the User to access the User Account.

“Offer” means the characteristics of a Service, purchase of Credits or Subscription as presented to the User on the Site and, where applicable, before confirmation of the relevant purchase, including its price, duration, number of Credits allocated, and included features or benefits.

“Parties” means the Company and the User.

“Subscription Period” means each monthly or annual Subscription period, depending on the plan selected, beginning upon initial subscription or renewal of the Subscription.

“Intellectual Property” means all intellectual property rights eligible for protection, including copyrights, related rights, software rights, database rights, trademarks, trade names, logos, domain names, designs, patents and know-how.

“Services” means the services and features made available to Users by Nostra through the Site, relating in particular to astrology, personal exploration and related subjects, including content and features generated or assisted by artificial intelligence.

“Site” means the website https://hellonostra.com and all pages and features associated with that domain.

“User” means any person who uses the Site and/or Services, whether or not such person has a User Account.

Words in the singular include the plural and vice versa.

Any reference to an amount of money refers to the currency displayed to the User on the Site or on the applicable subscription or payment page.

Article 3 – Services

The Company provides, through the Site, a digital space dedicated in particular to astrology, personal exploration and self-knowledge.

The Services offered, as well as their features and conditions of access, may evolve. Certain Services may be offered free of charge, others may be accessible in exchange for Credits, and others may be reserved for Users with a Subscription. The then-current characteristics of each Service are specified on the Site and, for paid Services, before purchase or use.

Unless otherwise required by a mandatory provision applicable to the relevant Service, the free provision of any Service, feature, content or Credits does not guarantee its continued availability, future availability, or continued characteristics or conditions of access. Nostra may in particular modify, limit, suspend or discontinue, on a prospective basis, all or part of any Service offered free of charge, without compensation to the User.

The User is expressly informed that all or part of the analyses, interpretations, guidance, conversational responses and other content offered through the Services are generated or assisted by artificial intelligence systems. When interacting with the AI astrologer offered on the Site, the User is interacting with an artificial intelligence system and not with a human being.

Artificial intelligence systems may generate inaccurate, incomplete, inconsistent or inappropriate information. Nostra does not guarantee the accuracy or relevance of content generated in this manner and encourages the User to exercise independent judgment.

The User further acknowledges that astrology is not a scientifically established discipline and that the analyses, interpretations, compatibility assessments, guidance or other content offered do not constitute scientifically proven facts or certain predictions regarding the User’s personality, circumstances or future.

THE SERVICES ARE PROVIDED FOR CULTURAL, RECREATIONAL, PERSONAL EXPLORATION AND SELF-KNOWLEDGE PURPOSES. THEY DO NOT CONSTITUTE MEDICAL, PSYCHOLOGICAL, THERAPEUTIC, LEGAL, FINANCIAL, TAX OR PROFESSIONAL ADVICE AND MUST NOT BE USED AS A SUBSTITUTE FOR THE SERVICES OF A QUALIFIED PROFESSIONAL. THE USER REMAINS SOLELY RESPONSIBLE FOR DECISIONS MADE ON THE BASIS OF OR FOLLOWING USE OF THE SERVICES.

The quality and personalization of certain Services depend on the information provided by the User. Nostra shall not be liable for consequences resulting from inaccurate, imprecise or incomplete information provided by the User.

The Site and/or Services are available in countries in which their use and provision are not prohibited. Nostra may limit or suspend their availability in any territory where reasonably necessary to comply with applicable law, a decision of a competent authority or a legal requirement.

Article 4 – Prices, Credits, Subscriptions and Payment Terms

Certain Services are offered free of charge, while others require Credits or a Subscription.

The prices of One-Time Credits and Subscriptions, the number of Credits required to access each paid Service, the number of Subscription Credits allocated, and the features and benefits included in each Subscription are specified on the Site and, where applicable, on the relevant subscription or payment page. Where use of a Service requires Credits, the number of Credits required is displayed to the User before the User confirms such use.

Prices are displayed in the currency shown to the User at the time of purchase or subscription and include taxes applicable as of the date of purchase. Prices may vary depending on the User’s country, currency, applicable taxes, processing costs or Nostra’s commercial policies. Any fees charged directly by the User’s bank, card issuer or payment service provider remain the User’s responsibility.

Nostra may modify at any time the prices, number of Credits or characteristics of its Offers for new purchases and new Subscriptions. Where a modification is likely to adversely affect an existing Subscription, including an increase in price, reduction in the number of Credits allocated or material modification of its essential characteristics, Nostra will notify the User in advance. The modification will apply only upon a subsequent renewal, and the User may cancel the Subscription before the modification takes effect if the User does not agree to it.

Payment for the Services may be made by credit or debit card or by any other payment method offered on the Site through Nostra’s payment service provider(s), including Stripe.

One-Time Credits purchased by the User do not expire, subject to the continued existence of the User Account and the provisions of these Terms.

Subscriptions may be purchased on a monthly or annual basis. A monthly Subscription is paid for an initial one-month period and automatically renews for successive one-month periods. An annual Subscription is paid in a single payment for an initial twelve-month period and automatically renews for successive twelve-month periods.

For each Subscription Period, the User receives the number of Subscription Credits indicated in the applicable Offer. Credits associated with a monthly Subscription are valid for the applicable monthly Subscription Period. Credits associated with an annual Subscription are valid for the entire applicable annual Subscription Period. Any unused Subscription Credits automatically expire at the end of the applicable Subscription Period and do not roll over to the following period and may not be converted into cash or One-Time Credits.

Where the User has both Subscription Credits and One-Time Credits, Subscription Credits are used first unless otherwise indicated on the Site.

A Subscription may also provide access to features or benefits reserved for subscribers, as specified in the applicable Offer. Where a feature is described as “unlimited,” including the AI astrologer chat, this means that it may be used without deduction of Credits as part of normal and reasonable personal use by a single User.

Abnormal or abusive use includes, without limitation, automated use or use through robots, scripts or similar tools, sharing of a User Account among multiple persons, commercial exploitation of the Services, systematic or bulk extraction of content, circumvention of technical measures, or use that is manifestly inconsistent with the use normally expected of an individual user. Nostra may take reasonable measures to prevent or stop such use, including temporarily limiting or suspending the relevant access and, in the event of a serious or repeated breach, terminating the User Account in accordance with Article 12.

The User may cancel the automatic renewal of a Subscription at any time from the User Account. Cancellation takes effect at the end of the already-paid Subscription Period. Until that date, the User retains the benefits of the Subscription and any unused Subscription Credits. Except where otherwise required by applicable law or these Terms, a Subscription Period that has already commenced will not be refunded on a prorated basis solely at the User’s request.

In the event of a failed payment, Nostra may suspend Subscription benefits until payment is successfully completed or terminate the Subscription. No Credits or benefits corresponding to an unpaid period are owed.

Nostra may offer free Credits, discounts, promotional codes or other promotional offers. Their terms, including duration, amount, eligibility and any applicable expiration conditions, are those presented to the User at the time of the offer. Nostra may deny a promotion in the event of fraud or circumvention of its terms.

In all cases, the User agrees to create only one User Account. ANY PERSON WHO CREATES MULTIPLE USER ACCOUNTS, INCLUDING IN ORDER TO RECEIVE CREDITS OFFERED BY NOSTRA MORE THAN ONCE, WILL BE IN BREACH OF THIS AGREEMENT. Nostra reserves the right to delete any or all such User Accounts.

Article 5 – Right of Withdrawal

This Article applies to Users who have a right of withdrawal under applicable law.

Where French consumer law applies, the User generally has fourteen (14) days from the date the Agreement is entered into to exercise the right of withdrawal.

Given the digital nature of the Services, they may be made available immediately following an order. Where required, the User expressly requests that performance of the Service begin before expiration of the withdrawal period.

With respect to digital content supplied without a tangible medium, the User may lose the right of withdrawal where performance has begun before expiration of the statutory withdrawal period, provided that the User has expressly consented in advance to such immediate performance, acknowledged the resulting loss of the right of withdrawal, and received the confirmation required by applicable law.

Where performance of a service has begun at the User’s express request before expiration of the withdrawal period but has not been fully performed, exercise of the right of withdrawal remains subject to applicable statutory rules and may require payment of an amount proportionate to the Services actually provided through the date of withdrawal.

Where the right of withdrawal applies, the User may exercise it by sending any unambiguous request to contact@hellonostra.com, including by using the withdrawal form set forth in Appendix 2.

Where the Agreement was entered into at a distance through an online interface and the right of withdrawal applies, the User may also exercise that right, free of charge, using the withdrawal feature available from the “Account” page of the User Account throughout the applicable withdrawal period.

Article 6 – Conditions of Access and Use of the Services

The User agrees to use the Services in accordance with this Agreement and solely for personal and lawful purposes, and not in connection with any commercial exploitation or resale of the Services.

Login Credentials are personal and confidential. The User is responsible for safeguarding them and must notify Nostra promptly if the User suspects unauthorized access to the User Account.

The User agrees in particular not to share the User Account with any third party, attempt to access the Site’s systems or source code, interfere with its operation, circumvent any security measure, or use the Services in any abusive manner described in Article 4.

The User is solely responsible for any misuse, loss or unauthorized use of the User’s Login Credentials. Any access to and use of the Services through the User Account will be deemed to have been performed by the User. In this respect, the User is solely responsible for the use made of the Login Credentials, including where the User saves such Login Credentials on a device to permit automatic login to the Services.

The User authorizes Nostra to send emails or notifications that are necessary or useful for administration of the User Account, purchases, Subscription and use of the Services, in accordance with the Privacy Policy.

Any marketing communications are sent in accordance with the User’s separately expressed choices.

Article 7 – Nostra’s Obligations, Liability and Warranties

Nostra uses reasonable efforts to ensure the proper operation, security and maintenance of the Services, subject in particular to maintenance operations, updates, technical constraints and events beyond its control.

Nostra does not guarantee uninterrupted availability of the Site and may temporarily suspend all or part of the Services for technical, maintenance or security reasons or in order to comply with a legal requirement.

With respect to Services provided free of charge, the two preceding paragraphs shall not be construed as a guarantee that the Service or its characteristics will be maintained indefinitely; such Services may evolve or be discontinued as provided in Article 3, subject to applicable mandatory provisions.

Subject to applicable statutory warranties, Nostra shall not be liable for the User’s interpretation or use of astrological or AI-generated content, or for consequences resulting from a decision made by the User based on treating such content as a certainty, guaranteed prediction or professional advice contrary to Article 3.

The Site may contain links to, or depend on, services operated by third parties. Nostra does not control external websites to which such links may direct Users and shall not be liable for their content. Nostra’s use of third-party technical providers does not, however, limit any statutory obligations for which Nostra remains responsible to the User.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NOSTRA’S LIABILITY UNDER THIS AGREEMENT IS LIMITED TO DIRECT AND FORESEEABLE DAMAGES PROVEN BY THE USER. THE PARTIES AGREE THAT, UNDER NO CIRCUMSTANCES SHALL NOSTRA OR ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, SUBSIDIARIES, PARENT COMPANIES, SHAREHOLDERS, AGENTS OR OTHER REPRESENTATIVES BE LIABLE FOR INDIRECT DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, LOSS OF REVENUE, OR DAMAGE TO IMAGE OR REPUTATION), SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND ARISING OUT OF OR RELATING TO THE SERVICES.

ONLY WHERE AND TO THE EXTENT SUCH LIMITATION IS PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF NOSTRA, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, SUBSIDIARIES, PARENT COMPANIES, SHAREHOLDERS, AGENTS OR OTHER REPRESENTATIVES, WHETHER IN CONTRACT, WARRANTY, TORT OR OTHERWISE, UNDER THE AGREEMENT OR IN CONNECTION WITH USE OF THE SERVICES, SHALL NOT EXCEED THE GREATER OF: (I) THE TOTAL AMOUNT PAID BY THE USER TO NOSTRA THROUGH THE SITE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR (II) ONE HUNDRED (100) EUROS.

The exclusions and limitations set forth in this Article do not apply where prohibited by applicable law and do not prejudice any mandatory rights available to the User as a consumer.

STATUTORY WARRANTY OF CONFORMITY FOR DIGITAL CONTENT AND DIGITAL SERVICES – CONSUMERS ENTITLED TO THE PROTECTION OF FRENCH LAW

If and to the extent the relevant Service falls within the scope of Articles L.224-25-1 et seq. of the French Consumer Code, including where the consumer pays a price or provides Nostra with another benefit within the meaning of those provisions, the consumer benefits from the statutory warranty of conformity applicable to digital content and digital services.

The inclusion of the following notice and information does not contractually extend such statutory warranty to any Service that does not fall within its statutory scope.

Appendix to Article D. 211-3 of the French Consumer Code

The consumer has a period of two years from the supply of the digital content or digital service to invoke the statutory warranty of conformity in the event a lack of conformity appears. During a period of one year from the date of supply, the consumer is required to establish only the existence of the lack of conformity and not the date on which it arose.

The statutory warranty of conformity requires the provision of all updates necessary to maintain the conformity of the digital content or digital service.

The statutory warranty of conformity entitles the consumer to have the digital content or digital service brought into conformity without undue delay following the consumer’s request, free of charge and without major inconvenience to the consumer.

The consumer may obtain a price reduction while retaining the digital content or digital service, or may terminate the contract and receive a full refund in exchange for relinquishing the digital content or digital service, if:

1° The professional refuses to bring the digital content or digital service into conformity;

2° The bringing into conformity of the digital content or digital service is unjustifiably delayed;

3° The digital content or digital service cannot be brought into conformity without costs being imposed on the consumer;

4° Bringing the digital content or digital service into conformity causes major inconvenience to the consumer;

5° The lack of conformity of the digital content or digital service persists despite the professional’s unsuccessful attempt to bring it into conformity.

The consumer is also entitled to a price reduction or termination of the contract where the lack of conformity is sufficiently serious to justify immediate price reduction or termination. In such case, the consumer is not required to first request that the digital content or digital service be brought into conformity.

Where the lack of conformity is minor, the consumer is entitled to termination of the contract only if the contract does not require payment of a price.

Any period during which the digital content or digital service is unavailable for the purpose of being brought into conformity suspends the remaining warranty period until the digital content or digital service is supplied again in conformity.

The rights described above arise under Articles L.224-25-1 through L.224-25-31 of the French Consumer Code.

A professional who, in bad faith, obstructs implementation of the statutory warranty of conformity may be subject to a civil fine of up to EUR 300,000, which may be increased up to 10% of average annual revenue (Article L.242-18-1 of the French Consumer Code).

The consumer also benefits from the statutory warranty against hidden defects pursuant to Articles 1641 through 1649 of the French Civil Code for a period of two years from discovery of the defect. This warranty entitles the consumer to a price reduction if the digital content or digital service is retained, or to a full refund in exchange for relinquishing the digital content or digital service.

Appendix to Article D. 211-4 of the French Consumer Code

The consumer is entitled to invoke the statutory warranty of conformity where a lack of conformity appears during a period of one month for the Monthly Subscription or twelve months for the Annual Subscription, beginning upon supply of the digital content or digital service. During this period, the consumer is required to establish only the existence of the lack of conformity and not the date on which it arose.

The statutory warranty of conformity requires the provision of all updates necessary to maintain the conformity of the digital content or digital service for one month for the Monthly Subscription or twelve months for the Annual Subscription.

1° The professional refuses to bring the digital content or digital service into conformity;

2° The bringing into conformity of the digital content or digital service is unjustifiably delayed;

3° The digital content or digital service cannot be brought into conformity without costs being imposed on the consumer;

4° Bringing the digital content or digital service into conformity causes major inconvenience to the consumer;

5° The lack of conformity of the digital content or digital service persists despite the professional’s unsuccessful attempt to bring it into conformity.

Where the lack of conformity is minor, the consumer is entitled to termination of the contract only if the contract does not require payment of a price.

These rights arise under Articles L.224-25-1 through L.224-25-31 of the French Consumer Code.

Article 8 – User Obligations, Liability and Representations

The User agrees to use the Services in accordance with these Terms, their intended purpose and applicable laws and regulations, and not to interfere with the operation of the Services or infringe the rights of Nostra or any third party.

The User shall ensure, in particular, that the User is authorized to provide any User Data submitted in connection with the Services and remains responsible for the content transmitted and for the User’s use of the Services.

To the extent permitted by applicable law, the User shall be responsible for the consequences of any fraudulent, unlawful or otherwise in breach of these Terms use of the Services attributable to the User.

To the extent permitted by applicable law, the User shall indemnify and hold harmless Nostra, its employees and representatives from and against any claim, action or demand for compensation brought by another User, internet user, third party or public authority, and shall, where applicable, reimburse Nostra and its representatives for all costs (including attorneys’ fees, court costs and litigation expenses) and damages arising out of claims and legal proceedings relating to: (a) the User’s unlawful, immoral, fraudulent or otherwise in breach of these Terms use of the Services; (b) User Data submitted by the User concerning the User or a third party; or (c) infringement of Nostra’s Intellectual Property rights or the Intellectual Property rights of any third party resulting from use of the Services.

Article 9 – User Data and User Contributions

The User may provide information or content concerning the User in connection with the Services, including information necessary to personalize analyses, free-text entries, journaling content or messages sent to the AI.

Certain features may also allow the User to provide information concerning another person, including in connection with compatibility analyses. The User agrees to provide only information that the User is authorized to provide and to limit such information to what is reasonably necessary to use the relevant Service.

The User warrants that any content and information provided does not violate applicable laws or regulations and does not infringe the rights of any third party. In particular, the User agrees not to provide, through free-text fields, journaling features or interactions with artificial intelligence, any special categories of Personal Data within the meaning of Article 9 of the GDPR, including information concerning health, sex life or sexual orientation, political opinions, religious or philosophical beliefs, trade union membership, or racial or ethnic origin, unless such information is strictly necessary for a feature in connection with which NOSTRA expressly requests it and, where applicable, implements the safeguards required by applicable law. The User also agrees not to provide sensitive, excessive or unnecessarily identifying information concerning third parties.

The processing and retention of User Data are described in the Privacy Policy.

Article 10 – Intellectual Property

a/ Nostra Intellectual Property

Except where otherwise indicated, the Services, the Site and the elements comprising them are owned by Nostra or are used by Nostra with the authorization of their respective rights holders. Nothing in this Agreement shall be construed as transferring any Intellectual Property rights to the User.

Nostra grants the User, for the duration of the User’s use of the Services, a personal, non-exclusive, non-assignable and non-transferable right to use the Site in accordance with its intended purpose.

Except where expressly permitted by law, the User is prohibited from attempting to access the Site’s source code, systematically copying or reproducing the Site, scraping or engaging in bulk extraction of data, reselling or commercially exploiting the Services, circumventing technical mechanisms, or systematically using the Services or their content to create, populate or train a competing product, service, database or artificial intelligence system.

b/ Content Generated Through the Services

Nostra authorizes the User to retain, reproduce and share personalized content generated through the User’s use of the Services for personal purposes, including occasional sharing with third parties or on social media.

This authorization does not permit commercial exploitation, resale, systematic or bulk reproduction, or use of such content to recreate or compete with the Services without Nostra’s prior authorization.

c/ User Data

The User retains any rights the User may hold in content provided to Nostra.

The User grants Nostra a limited, worldwide, non-exclusive, royalty-free license to use, host, store, process, technically reproduce or transmit User Data solely to the extent necessary to provide, operate, secure, improve and analyze the Services, in accordance with the features used and the Privacy Policy.

Article 11 – Suspension

In the event of a breach of this Agreement, failure to make payment, reasonable suspicion of fraud or abusive use, a threat to the security of the Site, or violation of applicable laws or regulations, Nostra may suspend or restrict the User’s access to all or part of the Services.

Where circumstances permit, the User will be informed of the suspension and the reasons for it.

Nostra may take immediately necessary measures without prior notice where, in particular, there is a risk of fraud, a security risk, a threat to its systems or a serious breach.

Article 12 – Termination

a/ Termination by Nostra

Nostra may terminate all or part of the Agreement in the event of a serious or repeated breach by the User of these Terms, including fraud, abusive use, sharing of a User Account, prohibited automated or commercial use, a threat to the security of the Site or violation of applicable law.

Where the breach can reasonably be cured, Nostra may first require the User to cure the breach within a reasonable period. In the event of fraud, a security risk or a serious breach, termination may be immediate.

Where termination results from a breach attributable to the User, Subscription Credits and benefits relating to the remaining portion of the Subscription Period may be forfeited without refund, to the fullest extent permitted by applicable law.

Nostra may also discontinue all or part of the Services for a legitimate reason not attributable to the User, including a legal or regulatory change, a decision of a competent authority, a serious security risk, prolonged technical impossibility, the discontinuation of an essential technology or third-party service, discontinuation of the relevant product or business activity, or a prolonged force majeure event, subject to the User’s applicable mandatory rights.

b/ Cancellation of the Subscription by the User

The User may cancel the Subscription at any time through the User Account. Cancellation prevents the next renewal and takes effect at the end of the then-current Subscription Period.

Until that date, the User retains the benefits of the Subscription. Any Subscription Credits remaining at the end of the Subscription Period automatically expire.

Cancellation of a Subscription does not result in deletion of the User Account. In particular, the User retains any One-Time Credits and access to Services available without a Subscription.

The end of the Subscription ends access to benefits and content reserved for subscribers. It does not, by itself, result in deletion of content already generated and retained in the User Account, subject to the terms applicable to the relevant features and the Privacy Policy.

c/ Deletion of the User Account

The User may delete the User Account at any time.

Before confirmation, the User is informed of the consequences of deletion. Deletion of the User Account results in loss of access to the Services as well as any One-Time Credits, Subscription Credits and benefits remaining in the User Account.

Where the User voluntarily chooses to delete the User Account despite having Credits or an active Subscription Period, such deletion does not give rise to any refund, subject to any mandatory rights the User may have.

Deletion of the User Account also terminates any future renewal of the Subscription.

d/ Consequences of Termination

Unless otherwise provided herein, termination of the Agreement by either Nostra or the User automatically terminates the User’s right to access the Services.

Closing the User Account does not necessarily result in the immediate deletion of all Personal Data. Such data may be retained subject to and for the periods permitted by applicable law and the Privacy Policy.

Upon termination of the Agreement by Nostra or the User, the Parties will no longer be bound by their obligations under the Agreement, except for those arising under Article 1 (Purpose), Article 2 (Definitions), Article 7 (Nostra’s Obligations, Liability and Warranties), Article 8 (User Obligations, Liability and Representations), Article 10 (Intellectual Property), Article 12 (Termination), Article 13 (Protection of Personal Data), Article 14 (Miscellaneous) and Article 15 (Governing Law and Jurisdiction), which shall survive expiration or termination of this Agreement.

Article 13 – Protection of Personal Data

Nostra processes Users’ Personal Data in accordance with its Privacy Policy, available at: https://hellonostra.com/en/privacy.

The User is informed that free-text fields, journaling features and interactions with the AI may contain personal or sensitive information depending on the information the User chooses to provide. The User is encouraged to limit such information to what is necessary to use the Services and not to provide sensitive or excessive information concerning third parties or the User.

Article 14 – Miscellaneous

a/ Subcontracting

Nostra may subcontract all or part of its obligations. Use of a subcontractor does not limit any obligations for which Nostra remains legally responsible to the User.

b/ Assignment

Nostra may assign the Agreement, including to an affiliate or successor or in connection with a merger, acquisition, reorganization or sale of business, subject to the User’s mandatory rights.

The User may not assign the User Account or any personal rights associated with the Services to a third party without Nostra’s prior authorization.

c/ Waiver and Severability

A Party’s failure to enforce any provision of the Agreement does not constitute a waiver of its right to enforce that provision at a later time.

If any provision of the Agreement is held invalid or unenforceable, the remaining provisions will remain in effect.

d/ Feedback

Nostra may invite the User to provide feedback regarding the Services. The User is under no obligation to do so.

Suggestions and feedback regarding operation of the Services may be used by Nostra to improve the Services without any obligation to compensate the User, subject to applicable Personal Data rules.

Nostra also reserves the right to use the content of satisfaction surveys and reviews submitted by the User for marketing purposes, provided that such content is anonymized.

e/ Amendments to the Agreement

Nostra may amend these Terms, including to reflect changes to the Services, applicable law, its organization, its service providers or its practices.

Where an amendment materially and adversely affects an existing Subscription, Nostra will notify the User in advance, and the User may cancel the Subscription before the amendment takes effect where such right arises under applicable law or these Terms.

f/ Changes to the Services

Nostra may modify or develop the Services, including in order to improve them, add, modify or remove features, adapt their operation to User usage, change a technology model or provider, maintain security, or comply with technical or regulatory developments.

Subject to applicable mandatory provisions, Services offered free of charge may be modified, restricted, suspended or discontinued under the conditions set forth in Article 3, and neither their continued availability nor the continuation of their characteristics constitutes a vested right of the User.

Changes to the Services are made subject to applicable mandatory provisions.

g/ Support and Complaints

Nostra provides User support at contact@hellonostra.com.

Any complaint relating to the Services or this Agreement may be submitted to the same address.

h/ Consumer Mediation

Any consumer who has first submitted a written complaint to Nostra and has not obtained a satisfactory resolution may, where the applicable statutory requirements are met, refer the matter free of charge to Nostra’s designated consumer mediator.

Pursuant to Article L.612-1 of the French Consumer Code, and subject to Article L.612-2 of the French Consumer Code, the consumer may submit a request for amicable resolution through mediation within a period of less than one year from the consumer’s written complaint to the professional.

Nostra has designated SAS Médiation Solution as its consumer mediation entity, pursuant to membership registered under number 19473/VM/2609.

To refer a matter to the mediator, the consumer must submit a request:

By mail to: SAS Médiation Solution – 222 chemin de la Bergerie, 01800 Saint Jean de Niost, France;
By email to: mediation@sasmediationsolution-conso.fr;
Or by completing the online form entitled “Saisir le médiateur” (“Refer a Matter to the Mediator”) on the website https://www.sasmediationsolution-conso.fr.

Regardless of the method used, the request must include:

The applicant’s mailing address, telephone number and email address;
The name, address and registration number with SAS Médiation Solution of the professional concerned;
A brief statement of the relevant facts;
A copy of the prior complaint;
Any documents allowing the request to be reviewed, including an order form, invoice, proof of payment, etc.

Article 15 – Governing Law and Jurisdiction

The Agreement is governed by French law. This choice of law does not deprive a User acting as a consumer of the protection afforded by mandatory provisions of the law of the User’s country of residence where such provisions apply. The competent courts are determined in accordance with applicable mandatory rules.

Before commencing litigation, the Parties are encouraged to seek in good faith an amicable resolution of their dispute, without such process depriving either Party of its right to bring legal proceedings or take any action necessary to preserve its rights.

APPENDIX 1 – PROVISIONS RELATING TO AUTOMATIC RENEWAL

Pursuant to Article L.215-4 of the French Consumer Code, Articles L.215-1 through L.215-3 and Article L.241-3 of the French Consumer Code are reproduced below.

Article L.215-1 of the French Consumer Code

For service agreements entered into for a fixed term and containing an automatic renewal clause, the service provider shall inform the consumer in writing, by individually addressed letter or dedicated email, no earlier than three months and no later than one month before the end of the period during which renewal may be rejected, of the possibility of not renewing the agreement entered into with an automatic renewal clause. Such information, provided in clear and understandable terms, shall prominently state, in a boxed notice, the deadline for non-renewal.

Where such information has not been provided in accordance with the first paragraph, the consumer may terminate the agreement free of charge at any time from the date of renewal.

Advance payments made after the last renewal date or, for agreements of indefinite duration, after the date on which the initial fixed-term agreement was converted into an agreement of indefinite duration, shall in such case be refunded within thirty days from the date of termination, less amounts corresponding to performance of the agreement up to such date.

The provisions of this Article apply without prejudice to provisions that subject certain agreements to specific rules concerning consumer information.

By exception to the first paragraph of this Article, for contracts for the provision of television services within the meaning of Article 2 of Law No. 86-1067 of September 30, 1986 relating to freedom of communication and contracts for the provision of on-demand audiovisual media services, the consumer may terminate the contract free of charge at any time from the first renewal if the consumer changes residence or if the consumer’s tax household changes.

Article L.215-1-1 of the French Consumer Code

Where an agreement was entered into electronically or was entered into by another means and, on the date the consumer seeks to terminate it, the professional offers consumers the ability to enter into agreements electronically, termination must also be made available through that method.

For this purpose, the professional shall provide the consumer, free of charge, with a feature allowing the consumer to complete electronically the notification and other steps necessary to terminate the agreement. When the consumer submits notice of termination, the professional shall confirm receipt of the notice and inform the consumer, on a durable medium and within a reasonable period, of the date on which the agreement will end and the effects of termination.

A decree shall specify, in particular, the technical procedures necessary to ensure identification of the consumer and easy, direct and permanent access to the feature referred to in the second paragraph, including the manner in which it is presented and used. It shall determine the information to be provided by the consumer.

Article L.215-2 of the French Consumer Code

The provisions of this Chapter, with the exception of Article L.215-1-1, do not apply to operators of drinking water supply and wastewater services.

Pursuant to Section II of Article 15 of Law No. 2022-1158 of August 16, 2022, these provisions enter into force on a date specified by decree, which may not be later than June 1, 2023. They apply to agreements already in force on that date.

Article L.215-3 of the French Consumer Code

The provisions of this Chapter also apply to agreements entered into between professionals and non-professionals.

Article L.241-3 of the French Consumer Code

Where the professional has not issued the refund in accordance with Article L.215-1, the amounts due shall bear interest at the statutory rate.

APPENDIX 2 – STANDARD WITHDRAWAL FORM

(Complete and return this form only if you wish to withdraw from the contract.)

To:

Aperio – Nostra
186 rue de la Convention
75015 Paris – France
contact@hellonostra.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the sale of the following goods (*) / provision of the following services (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date:

(*) Delete as appropriate.